Call Georgia Voters on Your Own Schedule
Phone banking is the new canvassing, and virtual phone banking is an effective way to connect with voters! In this action from Activate America, you will use a brief, easy-to-follow-script to survey Georgia voters through the CallHub automated dialing system.
Georgia voters do not register with a party preference, so the goal of this survey is to identify likely Democratic voters, who will be contacted again for the midterm elections.
You can make calls on your own during the hours of 9:00 AM – 5:30 PM (Pacific) / 12:00 PM – 8:30 PM (Eastern), except on holidays. Expand the steps below for details.
1. About the technology
How does it work?
CallHub automatically dials numbers through your computer. The recipient sees a phone number with a local area code. You do not need a cell phone or landline.
Note: the videos linked below are from 2020 and may contain some outdated information, but the basic idea is still the same.
- Watch a 2-minute demo video or 10-minute overview video.
- Find more details in this 30-minute training video on CallHub features.
- Browsers: CallHub works with Chrome (version 46 or higher), Microsoft Edge, Firefox, or Safari.
- Devices: You can use CallHub on your desktop computer, laptop, or iPad.
- Sound: You will need a microphone and speaker or earphone/earbuds with a microphone. Be sure to allow CallHub to use your microphone if asked.
2. Set up your Callhub account
You need to have a CallHub account with Activate America, even if you had an account with Flip the West in 2020 or another group. Please read these instructions from Activate America to get set up.
For New Callers
Set up your CallHub account on your browser:
- Enter a username and password, and find a way to keep track of them.
- On the first CallHub screen, enter your username and email address and click sign up.
- Check your email for a message from CallHub; open it and click the link.
- Set your password.
Log in to your CallHub account
On your device, open this link: https://app.callhub.io/login and select GA Outreach Survey.
3. Review the process
Before you start making calls, review the two sections below. Make sure you are familiar with the options you enter when you’re unable to reach the voter, and most importantly, practice the scripts and review the FAQs so you are ready to speak to voters and respond to their questions.
4. Response options when you cannot reach the voter
In CallHub, you will indicate which of these is true if you did not reach the voter:
|NOT HOME||Phone just rings, voice mailbox full|
|CALL BACK||You’re told the person can’t come to the phone.|
|DECEASED||You’re told the person has passed away.|
|LANGUAGE||The person you reach doesn’t speak your language, if possible, make note of which language they do speak.|
|WRONG NUMBER||You are told that the number is incorrect or the voter’s name does not match what appears on CallHub, or you hear fax tones.|
|REFUSED||The person refuses to speak with you, is rude, or hangs up without answering any questions.|
|LEFT MESSAGE||Left voicemail.|
|MOVED||Person no longer resides at the address listed.|
|DO NOT CALL||The person asks to be removed from the list.|
5. Survey script
LIVE VOTER SCRIPT
Hello, my name is (volunteer first name). Is this (name on list)?
I’m a volunteer calling for Activate America to ask a few quick voter questions; it should take less than 2 minutes.
- Do you think things in Georgia are generally going in the right direction, or do you feel that things are pretty seriously off on the wrong track?
- Right Track
- Wrong Track
- When it comes to party affiliation, which of the following do you consider yourself closer to?
- A Democrat
- A Republican
- An independent
- In terms of political leanings, do you consider yourself:
- Very Liberal
- Somewhat liberal
- Neither Liberal or Conservative
- Somewhat Conservative
- Very Conservative
- When you think about the elections this year, and your vote in them, how would you rate the importance of your vote?
- Voting is very important to me.
- Voting is somewhat important to me.
- My vote doesn’t really matter, but I try to vote anyway.
- My vote doesn’t matter. I rarely vote.
- In the last presidential election, did you vote for Joe Biden or Donald Trump?
- Would you say you were more favorable toward former president Donald Trump or former Sen. David Perdue?
- Are you familiar with the name Stacey Abrams?
- Yes (move to question 8)
- No (end call)
- Which of the following best describes your feelings about Stacey Abrams?
- Somewhat favorable
- Strongly dislike
Thank you for your participation in our survey.
6. Responding to FAQs from voters
Q: “How did you get my number?”
A: We use a variety of data sources, including public records, to help people vote.
Q: “I’ve already asked to be opted out when you called me in the past.”
A: “Sorry about that! Opting you out now.” (Then be sure to opt them out.)
Q: “What is Activate America?”
A: “Activate America is an organization that brings together volunteers to contact voters through phone calls, texts, postcards, Instagram Direct Messaging, and canvassing.”
Q: [Any voter-related question not addressed in the script]
A: “I’m not sure about that, but you can send that question to Donald@activateamerica.vote, and someone will get back to you ASAP!”
7. Need help?
If you have any questions, please contact Nathan@ActivateAmerica.vote.