Call Wisconsin Voters on Your Own Schedule
Phone banking is the new canvassing, and virtual phone banking is an effective way to connect with voters! In this action from Activate America, you will use a brief, easy-to-follow-script to talk to Wisconsin voters through the CallHub automated dialing system. You’ll be reminding voters to complete and return absentee ballots ahead of the April 5th election.
You can make calls on your own during the hours of 11:00 AM – 8:30 PM (Eastern), except on holidays. Expand the steps below for details.
1. About the technology
How does it work?
CallHub automatically dials numbers through your computer. The recipient sees a phone number with a local area code. You do not need a cell phone or landline.
Note: the videos linked below are from 2020 and may contain some outdated information, but the basic idea is still the same.
- Watch a 2-minute demo video or 10-minute overview video.
- Find more details in this 30-minute training video on CallHub features.
- Browsers: CallHub works with Chrome (version 46 or higher), Microsoft Edge, Firefox, or Safari.
- Devices: You can use CallHub on your desktop computer, laptop, or iPad.
- Sound: You will need a microphone and speaker or earphone/earbuds with a microphone. Be sure to allow CallHub to use your microphone if asked.
2. Set up your Callhub account
You need to have a CallHub account with Activate America, even if you had an account with Flip the West in 2020 or another group. Please read these instructions from Activate America to get set up.
For New Callers
Set up your CallHub account on your browser:
- Enter a username and password, and find a way to keep track of them.
- On the first CallHub screen, enter your username and email address and click sign up.
- Check your email for a message from CallHub; open it and click the link.
- Set your password.
Log in to your CallHub account
On your device, open this link: https://app.callhub.io/login and select WI VBM Campaign.
3. Review the process
Before you start making calls, review the two sections below. Make sure you are familiar with the options you enter when you’re unable to reach the voter, and most importantly, practice the scripts and review the FAQs so you are ready to speak to voters and respond to their questions.
4. Response options when you cannot reach the voter
In CallHub, you will indicate which of these is true if you did not reach the voter:
|NOT HOME||Phone just rings, voice mailbox full|
|CALL BACK||You’re told the person can’t come to the phone.|
|DECEASED||You’re told the person has passed away.|
|LANGUAGE||The person you reach doesn’t speak your language, if possible, make note of which language they do speak.|
|WRONG NUMBER||You are told that the number is incorrect or the voter’s name does not match what appears on CallHub, or you hear fax tones.|
|REFUSED||The person refuses to speak with you, is rude, or hangs up without answering any questions.|
|LEFT MESSAGE||Left voicemail.|
|MOVED||Person no longer resides at the address listed.|
|DO NOT CALL||The person asks to be removed from the list.|
Hi _______, my name is [FIRST NAME]. I’m a volunteer with Activate America calling to remind you to complete and return your absentee ballot ahead of the April 5th election.
Your ballot must be received by 8 PM on election day to be counted, so we encourage you to mail it back as soon as possible or hand-deliver it to your local clerk’s office.
Thank you for being a voter!
Hi, is [VOTER NAME] available?
My name is ______. I’m a volunteer with Activate America calling to remind you to complete and return your absentee ballot ahead of the April 5th election. Your ballot must be received by 8 PM on election day to be counted, so we encourage you to mail it back as soon as possible or hand-deliver it to your local clerk’s office.
Can we count on you to complete and return your absentee ballot?
Great! When filling out your absentee ballot, you will need a witness to certify your completed ballot. Next, we encourage you to return your completed ballot as soon as possible by mail or at your local clerk’s office.
Again, your ballot must be received by 8 PM on election day to be counted.
Thank you for being a voter!
No: Do you prefer to vote in person? (If yes, mark them as voting in person, then go to the “Voting in Person” section.)
Undecided: I understand; voting by mail is a safe and secure way to vote and you’ve already taken the first step by requesting an absentee ballot. Your vote in this election will help elect candidates for important judicial and local positions. We hope you will consider voting. Thank you and have a great day.
VOTING IN PERSON
Thank you for having a voting plan! If you prefer to vote in person, we encourage you to vote early. Early voting is now available at your local clerk’s office or another early voting location set by your clerk. You can visit myvote.wi.gov and click on “Vote Absentee in Person” to find out where you can vote early.
Thank you for being a voter!
Thank you for being a voter in this important election! We encourage you to remind your friends and family to vote.
Thank you and have a great day.
END OF CALL:
Click hang up and make sure drop-downs are filled out, then save.
6. Responding to FAQs from voters
Am I currently registered to vote?
Great question. You can check by going to myvote.wi.gov (my vote dot wi dot gov) and clicking Register to Vote. You can search for your voter registration status with your name and birth date.
I already requested an absentee ballot; when should I receive it?
Thank you for taking that step! You can also track the status of your absentee ballot by visiting myvote.wi.gov (my vote dot wi dot gov) and clicking My Voter Info.
Can I return my ballot at a drop box?
No, due to a recent appeals court ruling, drop boxes will not be available for returning your ballots for the April 5 general election.
Can I return my ballot on election day?
Yes, you can return your absentee ballot to the Election Commission Warehouse located at 1901 S Kinnickinnic Ave to vote on election day.
Where can I find my local clerk’s office?
You can find your clerk’s office by going to myvote.wi.gov (my vote dot wi dot gov), clicking My Voter Info, then Find My Clerk. Would you like me to help you locate your local clerk’s office? [Visit Find my Clerk to assist].
Where can I find my polling place?
You can find your polling location at myvote.wi.gov (my vote dot wi dot gov) and then click Find my polling place. Polls are open from 7 AM to 8 PM, and you must bring a valid ID to vote.
When is the election?
The spring general election will take place on April 5.
Who’s on the ballot?
The biggest race on the ballot is the Milwaukee mayoral race, but other local races on the ballot include Milwaukee County Supervisory Districts 3 and 12.. You can see who’s on your ballot by visiting my myvote.wi.gov and clicking What’s On My Ballot?
Do I need a witness?
Yes, you will need to have a witness certify that you are the person who filled out the ballot and they will need to sign and date the return envelope.
Can I request an absentee ballot for every election? What’s permanent absentee voting?
Yes, as of January 1, Wisconsin voters may request an absentee ballot for a specific election or for all elections within a calendar year.
Separately, you can be put on a permanent absentee voter list if you have difficulty getting to the polling place and would like to receive an absentee ballot for each election — you can become a permanent absentee voter. Once you are on the permanent absentee list, you will stay there until you are no longer confined or you fail to return a ballot.
What if I don’t want to vote? What are the benefits of voting?
[START BY ASKING QUESTIONS ABOUT WHY THEY DON’T WANT TO VOTE]
If you don’t mind my asking, is there a reason you don’t want to vote?
[It feels like my vote doesn’t count]: I understand. However, there are city and county elections that happen every year. Many of these elections are decided by a few hundred votes. Are there specific issues that you care about?
[Politics isn’t for me]: I understand. Politics can sometimes seem so far off, especially the stories we hear from Washington DC. But, there are issues that aren’t even political that your vote impacts, like reviving the local economy to create high paying jobs for Wisconsinites. Are there specific issues that you care about?
Are you a partisan organization?
I am volunteering with Activate America, an organization focused on holding and expanding the Democratic majorities in Congress.
7. Need help?
If you have any questions, please contact Nathan@ActivateAmerica.vote.